Author
Governance
Published
14th October 2026
Governance
14th October 2026
AI tools are becoming increasingly popular. They can be useful for finding general information, but they should be used with caution when it comes to your pension.
Keep your personal information safe
Do not enter personal or financial information into public AI tools. AI tools may store or process the information you enter, increasing the risk of your personal information being exposed or misused.
This includes:
If you need help understanding your pension, contact Norfolk Pension Fund directly rather than sharing personal information with an AI service.
Don't rely on AI for financial advice
AI tools are not regulated financial advisers and do not know your personal circumstances.
Information generated by AI may be inaccurate, incomplete, or out of date, and should not be relied upon when making decisions about your pension, retirement, or finances.
If you need guidance or financial advice, use trusted sources and consider seeking regulated financial advice through the Money and Pensions Service.
Be alert to AI scams
Scammers are increasingly using AI to create deceptive content. This can include fake websites, phishing emails, text messages, and online profiles that appear genuine.
Be cautious if you receive unexpected contact about your pension, are asked to provide personal information, or are offered investment returns that seem too good to be true. The Pensions Regulator has identified AI-generated scams and fraud as an increasing risk for pension savers.
Stay safe
When it comes to your pension:
Remember: if something doesn't feel right, take time to check it before taking any action.
Useful resources
