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Paying in

Annual Benefit Statement

Each year we will send you a statement showing you an estimate of your benefits. Your statement will also include information about the changes to the LGPS, topical pension issues, a summary of the accounts and a general review of the Norfolk Pension Fund.

Please click here to view a sample Annual Benefit Statement.

Annual Meeting

Each year you will be invited to an Annual Meeting, which gives you the opportunity to get an update on the Norfolk Pension Fund. 

Pre-Retirement Course

Members planning to retire in the next 18 months or two years can attend a Pre-Retirement Planning Course which is delivered over two half days via Zoom. 

The course, which is FREE to attend covers:

  • Creating a new future and managing change
  • Making the most of your retirement, leisure and learning opportunities
  • Maintaining health and fitness
  • Information about the Norfolk Pension Fund
  • Investment options and where to get financial advice
  • Opportunities in the voluntary sector

Upcoming Pre-Retirement Course dates

The course is delivered via Zoom over two half days on the following dates.

  • Monday 8 & Monday 15 November 2021 (1.30pm - 4.30pm)
  • Thursday 20 & Friday 28 January 2022 (1.30pm - 4.30pm)
  • Thursday 10 & Thursday 17 March 2022 (1.30pm - 4.30pm)

The course, which is managed and run by Norfolk County Council, is open to all Scheme members. Please contact HR Direct, Norfolk County Council for more details or to book a place.

Contact Details

HR Direct, Norfolk County Council

Tel: 01603 222212

e-mail: [email protected]

No longer paying in

Annual Benefit Statement

Each year we will send you a statement showing you an estimate of your benefits. Your statement will also include information about the changes to the LGPS, topical pension issues, a summary of the accounts and a general review of the Norfolk Pension Fund.

Please click here to view a sample Annual Benefit Statement.

Retired

Primetime

Primetime is the newsletter we will send to you each year to keep you up to date with what is happening with the Norfolk Pension Fund.

Please click here to view the latest edition of Primetime.

P60s

A P60 is a certificate showing the pension paid and the tax deducted during the previous tax year. We will send you a P60 in May each year.

Payslips

We only send a payslip if:

  • the amount we pay you changes by more than £1
  • your tax code has changed
  • your address has changed
  • your bank details have changed
    or we have a message for you.
  • You can also register on this website to see your payslip online.
Pension increase notification

We will write to you every April with details of your pension increase.

Don’t forget to keep in touch with us and let us know if you:

  • change address
  • change your bank or building society
  • accept another job where you can join the LGPS
  • change your marriage/relationship status
  • wish to change your nomination of beneficiary for death grant

Customer Care and Communication Strategy Statement

The Norfolk Pension Fund is committed to delivering a consistently high level of performance and customer service. Excellent communication is core to this commitment.

In all our communications we aim to:

  • Provide clear, relevant, accurate, accessible and timely information
  • Carefully listen, consider and respond to communications we receive
  • Use plain English where possible and avoid unnecessary jargon
  • Use the communication method that best suits the audience and the information being passed on

How we achieve these objectives is detailed in our Customer Care and Communication Strategy Statement.

Click here for links to a number of websites that you may find helpful.

Useful links