By phone
Please call us on 01603 495923.
For Pensions Payroll, please call us on 01603 495788.
Our telephone lines are open Monday to Thursday, 8.45am – 5.00pm and Friday, 8.45am – 4.00pm.
By email
If you have an enquiry regarding your active or deferred pension with us, please send an email to one of the following addresses according to the first letter of your last name:
- Last name A-F [email protected]
- Last name G-O [email protected]
- Last name P-Z [email protected]
If you are receiving a pension from us, or have a general enquiry, please email [email protected].
Important: Please do not send personal information by standard email as it is not secure.
We do not normally act on instructions by email unless we can verify the sender.
By post
Please write to us at:
Norfolk Pension Fund, County Hall, Martineau Lane, Norwich, NR1 2DH
What happens if I change my address?
If you change your address, please contact us.
What happens if I change my bank or building society details?
If you change your bank or building society details you must let us know by completing the change of bank details form, found in our resources section.
What happens if I move overseas?
We can continue to pay your pension to a UK bank or building society account.
We may be able to make payment via an International Payment Service for which you may have to pay a small monthly fee. This is available for most but not all countries and you need to be aware that the amount of pension you'll receive each month will depend on the exchange rate at the time of each payment. If you would like to have your pension paid to an overseas bank account please contact us for a form.
How will my divorce impact my pension?
You and your partner will need to consider how to treat your pension as part of any divorce/dissolution settlement. More information can be found on Gov.uk here.
Life cover
As a member of the Scheme you have valuable life cover, which for most members includes a lump sum paid on your death. If you have not completed an Expression of Wish form setting out your payment preferences, or if you would like to make any changes following a previous Expression of Wish, you you can find a template form on our 'Resources' page.