Accessibility statement for www.norfolkpensionfund.gov.uk
This accessibility statement applies to www.norfolkpensionfund.gov.uk.
This website is run by the Norfolk Pension Fund and the website hosts, Hymans Robertson.
We want as many people as possible to be able to use this website.
AbilityNet has advice on making your device easier to use if you have a disability.
Our website complies with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level and the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Some of the documents on the website are not fully accessible. We are reviewing and updating documents published after 23 September 2018, or which were published before this date and are essential to using our service, to make them fully accessible. (The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services).
There are some documents we have decided would take a disproportionate burden make them fully accessible given their size and/or low level of use.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, braille or different language, please email us at [email protected] or call us on 01603 495923.
We aim to respond to email enquiries within three working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us at [email protected] or call us on 01603 495923.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
You can visit us in person at County Hall, Martineau Lane, Norwich, NR1 2DH by prior appointment.
If you need to contact us, please email us at [email protected] or call us on 01603 495923.
We use the INTRAN interpretation and translation service, so please let us know if you need any of the content on this website in an alternative format such as large print, audio, Braille or in a different language.
Videos and third party documents
We do not have any videos produced by the Norfolk Pension Fund on our website.
We publish videos and documents produced by other organisations (for example, the Local Government Association), but the Regulations do not require us to make these accessible as they are owned by a third party.
Preparation of this accessibility statement
This statement was prepared on 10 October 2024.